LICENSING, ADOPTION, AND BUSINESS VALUE
Monitoring usage and adoption
Effective usage, which is about volume and includes items such as number of emails sent, Copilot prompts submitted, calls made, and more importantly adoption, which is focused on who is using which applications and features, is critical to achieving a return on your Microsoft license investment. Usage and adoption information is key to accurately assigning or reassigning appropriate licenses to individuals. This information is also key in identifying opportunities to unlock further value through additional training, communication, and change management activities. There are 9 major and 12 specialized Microsoft portals. All the administrative-focused "major" portals, and several of the "specialized" ones that deal with high-volume services (like Power
Platform or Purview), offer dedicated usage or adoption reporting features. While this provides administrators with lots of reports, it is challenging to combine this disparate information into an effective usage and adoption dashboard. In larger organizations, it is also difficult to segregate the usage and adoption information into groups that align with the organizational structure. Third-party tools can help consolidate M365 usage and adoption information into a “single pane of glass” and can also better align this information with more complex, and hierarchical organization structures.
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