LICENSING, ADOPTION, AND BUSINESS VALUE
Increasing adoption and business value
To achieve return on the investment in Microsoft licenses, end users need to adopt the capabilities and features of the purchased applications on a regular basis. Ideal adoption is wide (many people using) and deep (many capabilities) on a regular basis (incorporated into daily or weekly workflows). Driving adoption requires three key components: Intentional initial and on-going training. ▪ Concise, clear, and consistent communication (especially given capabilities are rapidly changing). ▪ With respect to training and adoption, Microsoft provides extensive training resources as part of the Microsoft Learn site. Effective change management, helping users revise existing processes or to incorporate new capabilities into their existing processes. ▪
Additional training is also available through Microsoft’s LinkedIn Learning platform (requires a subscription). Given the quantity of training resources, an important activity is often curating the resources to the most applicable ones for your organization, to avoid overwhelming end users. Microsoft also has created a focused Microsoft Adoption site. Microsoft describes the site as helping, “Get started, experiment with our services, and onboard employees at scale while being confident that you are improving the employee experience.” Effective change management requires a deeper understanding of your specific organization. To truly bring about sustainable change, M365 capabilities need to be woven into current workflows or, increasingly with tools such as Copilot, enable a reimagining of workflows. The Microsoft Adoption site includes some information, such as the Champions program, that may assist with change management.
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