Real-time service desk monitoring
Real-time dashboards for Avaya UC and contact center
VSM’s real‑time dashboards provide instant visibility of thousands of live data points streamed from Avaya systems. Dashboards are configurable and correlate health and performance across key components, helping engineers rapidly identify and diagnose issues across the entire Avaya stack. Dashboards present Red/Amber/Green (RAG) indicators and highlight dependencies between interconnected Avaya applications, significantly reducing time to repair.
Comprehensive voice quality management
Voice Quality Manager (VQM) delivers deep insight into audio clarity and network behavior affecting call quality. VSM monitors mean opinion scores, packet performance, and call stream statistics, enabling teams to identify jitter, latency, or network congestion issues impacting Avaya voice services. Capabilities include a real‑time overview of poor/satisfactory/ good quality streams, detailed visibility of every active call including leg‑by‑leg analysis, and historic MOS distribution and trends.
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