Alerts and escalation Incidents requiring human intervention are escalated to the appropriate personnel via configurable callout lists, with notifications delivered by email, SMS, or API. Escalation flows ensure critical issues reach the right engineer if the first recipient is unavailable. Automated incident detection and remediation When incidents are detected, VSM automatically collects diagnostics, compares characteristics against its knowledge base, and can initiate predefined workflows. VSM’s AI engine can autonomously clear up many incidents, to reduce operation al load and improve uptime. SIP Tracer for deep diagnostics SIP Tracer stores SIP signaling for 13 months, presenting sessions in ladder‑diagram format. Engineers can reconstruct historic events and diagnose complex or intermittent issues across Avaya Session Manager and SBC environments.
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