AUTOMATION & ANALYTICS
Creating a meeting room experience
VOSS offers an intuitive web portal that gives visibility and streamlines management of the entire UC estate, including cloud platforms (Microsoft Teams and Cisco Webex), users, telephone numbers, licensing, and meeting room devices. This removes the need for highly skilled technical resources and removes duplication across the various vendor portals – Microsoft TAC, Pro Portal, PowerShell, Cisco Webex Control Hub, and the various device (web) interfaces. VOSS provides workflow automation to streamline and simplify the configuration and ongoing administration of meeting room services, including setup of the resource account with licensing, allocation of a dial in/out contact number from the list of available numbers at a location, followed by configuration of the device and meeting room itself. Workflows may be initiated from the portal through the API interface and in bulk, with all changes logged for audit purposes. Configuration templates are designed to simplify and standardize the setup of meetings rooms, directly into the device. Templates are configured for business needs, and for the various meeting room types; for drop down points, huddles, and larger boardrooms and theaters. Configuration templates cover the various aspects of meeting room setup, including the many configuration parameters, commands, and activation. They also offer the ability to quickly rollout new device features as and when they are made available. Close monitoring and alerting on the meeting room experience for both the Microsoft Teams service, along with status information picked up from each meeting room device, including detail on various peripherals (cameras, speakers, microphones). Alerts are color coded for classification and can be routed into external systems (ServiceNow) for notification. Alerts can also trigger intelligent actions or response procedures, such as resetting a room to a known state.
Intuitive portal with single view of the entire UC estate
Workflow automation for meeting room administration
Standardization with flexibility for tried and tested configurations
Monitoring, alerting, and diagnostics on meeting room and peripheral status
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