THE CHALLENGE
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Limited role-based access : A small central security operations (SecOps) team held global admin access, with much of the work undertaken on privileged access workstations, making it difficult to delegate tasks efficiently while maintaining visibility and control.
The organization needed a solution to distribute security responsibilities, optimize workflows, and ensure quicker threat resolution without compromising security oversight. Slow incident response : High- priority threats were often delayed as the SecOps team faced backlogs in reviewing and acting on quarantine items. ▪ Lack of segmentation : Without granular access controls, agencies couldn’t independently ▪ Poor user experience : False positives and low-priority incidents overwhelmed the SecOps team, leading to frustration and slower threat resolution. ▪ Inefficient workflows : Security data was siloed, making collaboration and visibility across departments challenging. ▪ manage low- and medium- priority incidents, resulting in bottlenecks.
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