Users, Work Styles and Licensing
Different users perform different roles relating to their responsibilities, and these can be grouped by pre-defined personas and applied as a user is onboarded to the business. Modern work platforms support a range of licensing levels that relate to the applications available and where they are consumed – on a desktop, mobile phone, or desk phone. As an example, Microsoft Teams provides an effective entry level for an enterprise with an E3 license ($23 retail), however many organizations invest in the more expensive E5 ($38) or phone add-on ($8). Some form of calling plan ($12 from Microsoft, slightly less elsewhere) is often added on top. These monthly charges are counted as operating costs, and amount to an increasing monthly cost burden over time. Do you have excess license capacity? ▪ Are users licensed correctly, based on their role or need? ▪ Are users fully adopting what’s available to them? ▪
ACTION: Having a clear understanding of users, role requirements, and adoption of various workloads is critical to correct licensing levels. This will unlock significant monthly savings.
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