Efficiency Gains Through Automation
Multiple technology stacks, technical resources that are hard to acquire, and multi-step processes to manage change, all add hidden costs into the IT budget. This increases as the complexity and spread of modern work platforms grow over time. This complexity can also impact the speed at which day-to-day IT service requests are handled. Technical staff should be redirected towards higher priority, strategic projects. That leaves the more mundane flow of service requests to be identified and fully automated, reducing both cycle times and the need for additional resourcing. Are service requests managed by high touch technical teams? ▪ How much time is spent on regular mundane changes? ▪ Can regular changes be delegated regionally via devolved administration or self-service? ▪
ACTION: Identify regular service changes that can be automated. Free your highly skilled engineers to work on more strategic projects.
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