GETTING STARTED
Be aware of cost drivers
A failing project - one that exceeds its timeline or budget - introduces significant risks and diverts critical skilled staff to salvage the user experience. This often results in prolonged timelines, slower user adoption, and delayed realization of migration benefits. Watch out for: Ongoing demand for skilled staff beyond the design stage ▪ Data sourcing delays, missing information, or inconsistencies ▪ Over reliance on manual PowerShell scripts for configuration ▪ Rushed testing leading to issues during live migration ▪ Large-scale cutovers introducing unnecessary risk ▪ Limited involvement from site or departmental managers ▪ Insufficient security controls and lack of access traceability in Teams ▪ Extended change freeze windows (over a week) ▪
Control the end result
Don’t stop once you are on Microsoft Teams Phone. Once the service is live, make sure you have the toolset to manage, administer, and measure the performance of the Microsoft Teams Phone service against agreed service levels once the service is live. Microsoft 365 brings with it a set of portals and tools that are functional - but if your domain is large and complex solution, look for tooling
that matches and can adequately support you.
Top tip
Choose a comprehensive toolset designed for enterprise grade solutions that covers the full lifecycle, from onboarding, administration, performance management, and reporting.
Top tip
Design a suitable migration process and schedule each batch with the site owner.
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