6. The importance of automation Harness the power of a multi-vendor migration engine Central to the process is a migration engine that can be programmed to fully automate the migration of voice services from existing data and systems and onto Microsoft Teams, including managing the cutover of calls on the live service.
Automate in batches to drive faster migration speeds Batch scheduling of the migration means that the rollout is scheduled according to your business requirements and nottechnical limitations. Each batch can be pre-configured using the process and then an out of hours activity triggered to switch over the service on your timelines. Batches are typically made up of groups of VIP users in particular sites or departments but there’s flexibility in the process to build these around any attribute - for example critical telephone numbers or users may be scheduled first ahead of mainstream services at a site. During each batch run, the data set may be refreshed quickly and easily – by uploading a new import – automation ensures the latest settings are then migrated into Microsoft Teams and change windows are kept short. As the migration progresses, tracking user adoption and experience is critical to ensure the successful rollout of the new service - check on detailed dashboards, diagnostic information, and reporting to monitor service levels, call quality, and performance.
This automation is delivered through:
Standard rules - that can be configured to meet the vast majority of mapping and transformation requirements on a migration project - from relatively simple mappings such as a telephone number or class of service or policy, through to the more complex conversion of existing groups to call queues or auto attendants. Advanced rules - that can be created offline via scripts and then loaded into the process to cater for any business or technical migration requirement, whatever the complexity. Automation takes the guesswork out of the migration - results are tested, accurate and proven every time, delivering a fast and error free process with the minimum of manual intervention.
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