7. Putting the plan into action
Here's how the technical migration process fits into the broader plan:
User communications and training - as with any transformation project such as this, working closely with the user population is critical to ensuring adoption, with a strong feedback mechanism to take onboard improvements and make midcourse corrections. Local insight - working closely with a site contact or administrator during each (site) batch rollout provides invaluable local knowledge as well as providing the user population on site a local point of contact to refer to. Engage each site administrator early! Program management - provides comprehensive control, overseeing scheduling, budget, and risk management. Additionally, specific aspects of the voice system migration must be carefully considered and integrated during the program’s design phase. Here's a list to keep in mind.
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