3
Managing the migration midpoint
There is no “magic wand” you can wave to migrate everything to Microsoft Teams voice instantly. You will be managing multiple platforms for some period. You will need skills and tools that help you make it through the mid-point, often the hardest part of a migration. Keep in mind that you will need to be able to investigate service issues (on both systems), perform number management (on both systems), and onboard and offboard staff (on either system) during the entire migration process.
4
On-going management
With more employees changing organizations, the need to be able to effectively manage changes within your voice environment is critical especially because for some organizations, there is value in maintaining more than one platform for the long-term; for example, contact center, knowledge workers, and frontline staff may be best served by different voice solutions. In large or multi- vendor voice environments, management tools need to support granular security, auditability, and easy rollback in the event changes cause service disruptions. Even the most experienced professional occasionally makes mistakes. The goal in adding voice to Microsoft Teams should be delivering a healthy return on investment for your organization. I appreciate the work that VOSS has done in compiling this eBook. I am confident that this information may help leaders avoid costly migration issues and adopt successful approaches for adding voice to Microsoft Teams.
Kevin Kieller, Co-Founder, EnableUC
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