VOSS for Cisco - An overview
VOSS is a multi-node system with no single point of failure. It is hosted in either a public cloud (Azure, AWS), a private cloud data center, or on-premises, and is integrated and fully synchronized with the existing Webex Teams collaboration service. VOSS provides a single point for control and management of the underlying collaboration service - through a web portal, bulk-loading facilities, or a REST API. The latter is suited where the system serves as an integration and automation layer, connecting into adjacent platforms, tools, and business processes (e.g., ITSM platforms such as ServiceNow). During deployment, critical business processes and workflows can be identified and automated, and the system can be adapted through template configuration; no traditional coding is required.
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