The need for automation management A digital workplace involves multiple applications from multiple vendors, multiple interfaces, and multiple management methodologies and tools. Many vendors offer digital workplace services and solutions. The challenge comes in meshing these into a successful, agile, and easy to use digital workplace solution, and managing and maintaining this complex suite of multi-vendor collaboration tools to ensure service quality to end users.
WFH Drives Need for Multi-Functional Management Tools Transformative changes in the workplace have increased the demand for management tools to improve application performance. They prefer to get these tools from a single, independent, third-party provider.
73% 62%
64%
Are using more tools and gaining visibility into their apps since moving to WFH
Prefer management tools from an objective 3rd party, vs. the UC provider
Say it's extremely valuable to have a single
tool that manages multiple providers
How are companies using management tools?
Remote worker provisioning Network performance Remote worker app utilization Self-service Configuration management Endpoint performance Policy management Assessing customer satisfaction Asset/license management No changes
51%
42%
41%
39%
39%
39%
36%
36%
29%
6%
0
20
40
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