For many businesses, building a digital workplace is inevitable and requires careful planning. Agree your digital workplace strategy with key stakeholders and what you want to achieve before you embark on the business transformation journey towards a highly agile, digital workplace.
Enabling the Digital Workplace
WHAT EVERY ORGANIZATION NEEDS TO KNOW
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Table of contents
Executive summary 01
Introducing the digital workplace 02
The three guiding principles to success 03
The need for automation management 04
Top three things to include in your digital workplace strategy 05
Final thoughts 06
Executive summary
The digital workplace continues to evolve at pace, while the role of unified communications (UC) is gaining in importance. Multiple technologies are being deployed to enable hybrid working, as organizations strive to meet the challenge of ensuring each member of staff has access to the productivity and collaboration tools they need, to carry out their job whatever their location. The composable business model - where a business is divided into modular and interchangeable building blocks that can quickly be replaced as market needs change - is on the rise. Underpinned by adaptability and resilience, it is the best way organizations can ensure their survival. The more agile your UC and collaboration framework, the easier it will be to adapt to these advancements in working practices and the opportunities they will bring, such as: Empowering your staff with the right collaboration and secure productivity tools, regardless of location, and keeping them happy and motivated • Giving your IT team the time to move from ‘keeping the lights on’ to adding business value, by automating more regular tasks and proactively acting on intelligent insight • Enabling your collaboration platform and digital ecosystem to be scalable and resilient, highly agile, innovative and productive; able to respond quickly to change and cost effective to run and manage. •
By 2030, no single digital workplace experience will fit everyone. Different teams, roles, and work styles require different tools, content, and communication methods.
WORKAI*
*The Digital Workplace of 2030: 7 things you should start implementing today
Introducing the digital workplace
With hybrid work now the default and AI reshaping how teams operate, the drive for business transformation has evolved beyond tools and infrastructure. Organizations are rethinking how technology, people, and processes align to deliver secure, efficient, and intelligent ways of working—this is the modern digital workplace. The digital workplace is no longer just a collection of collaboration tools. It is an integrated, governed environment that connects employees, devices, applications, data, and automation across the enterprise. It blends physical and virtual workspaces into a single operating model, designed to support productivity, security, and scale.
By definition, the digital workplace is hybrid and distributed. It must provide consistent access to communication, collaboration, and business applications - regardless of location - while enforcing policies, managing
identity and access, and delivering visibility into performance and user experience.
What does the digital workplace include?
The digital workplace comprises the digital tools, platforms, and services employees use to do their jobs. It includes a full suite of UC and collaboration capabilities - calling, messaging, meetings, presence, conferencing, collaboration spaces (such as Teams Rooms), collaboration devices, unified messaging, and other real-time and asynchronous communication services - alongside productivity tools like shared file collaboration and digital whiteboards. Today, the digital workplace also spans identity, access, policy, analytics, and automation to ensure secure and consistent operations across a hybrid workforce.
3 Guiding Principles for Success When it comes to the digital workplace, consider these three key success factors:
People centricity: People as the heart of your business
For both of these important themes, insight and intelligence are key. The more you know about your employee experience and employee satisfaction, the better you will make decisions and the more your business will flourish and set itself apart from the competition. Understand user adoption rates for your UC and collaboration tools. Be sure your people like and understand the tools and know how to use them • Resolve problems quickly, or how about before staff even realize there is a problem • Track trends and be more proactive • Have confidence that all digital tools enable productive collaboration and communication •
1
Despite the pandemic dramatically changing the way people work and interact, they are still at the center of all businesses. Ensuring productivity No matter where your workforce is based, you want to enable their productivity. How do you know if your people are performing at their best? The right digital workplace management platform can give you valuable insight into: Harnessing tools to understand usage and track relative performance • Who are the champion users and who is using what • What the areas of pain are that need coaching /learning support • Employee experience Personnel turnover is expensive and if your people are unhappy, onboarding costs will rise and revenue will suffer. Thinking about what you could do better to ensure a positive employee experience is key:
Location independence: Empowering a hybrid workforce
2
Many of us are no longer tied to one particular “work” location. However, this hybrid working model – where staff are free to perform their daily tasks from any location – brings its own set of challenges: Systems need to be robust, resilient and secure • IT administration needs to be flexible and agile to respond to change quickly • New communication tools need top- down company evaluation and approval • To support location independence, companies must have the infrastructure in place and ensure that staff have access to the tools they need to perform their daily tasks regardless of location. Often, this means embarking on a full digital business transformation. During this process of transformation, companies are increasingly opting for cloud-based collaboration and productivity tools, from multiple best of breed vendors – rather than a single- vendor solution.
Resilient delivery: Underpinning the foundations of your business 3
The intelligent composable business has rapid access to actionable intelligence and is able to respond to new business insight quickly and efficiently. This flexibility in design extends across the modern day digital workplace; the more agile your UC & collaboration management framework is, the easier it will be to adapt to changes in working practices, and tackle any problems as they arise.
The need to underpin your business with a resilient and highly agile infrastructure has to be a major focus. The “intelligent composable business” explains how organizations are increasingly being created from interchangeable building blocks to ensure resilient delivery.
COMPOSABLE ENTERPRISES ARE DIFFERENT - GARTNER®
Traditional business
Composable business
GOAL
Efficient
Flexible and agile
Highly attuned to business environment
VALUE
Cost leadership of scale
Tech automation drives efficiency and scale
Composable technologies enable multiple simultaneous outcomes
APPROACH
Distributed, emergent, empirical, continuous
GOVERNANCE
Plan-driven, approval-based
Composable - low-code / no-code services
SUPPLY
Conventional enterprise services
TALENT
Generalists and specialists
Flexible “versatilists”
CYCLE TIMES
Long (months)
Hybrid long and short
The need for automation management A digital workplace involves multiple applications from multiple vendors, multiple interfaces, and multiple management methodologies and tools. Many vendors offer digital workplace services and solutions. The challenge comes in meshing these into a successful, agile, and easy to use digital workplace solution, and managing and maintaining this complex suite of multi-vendor collaboration tools to ensure service quality to end users.
WFH Drives Need for Multi-Functional Management Tools Transformative changes in the workplace have increased the demand for management tools to improve application performance. They prefer to get these tools from a single, independent, third-party provider.
73% 62%
64%
Are using more tools and gaining visibility into their apps since moving to WFH
Prefer management tools from an objective 3rd party, vs. the UC provider
Say it's extremely valuable to have a single
tool that manages multiple providers
How are companies using management tools?
Remote worker provisioning Network performance Remote worker app utilization Self-service Configuration management Endpoint performance Policy management Assessing customer satisfaction Asset/license management No changes
51%
42%
41%
39%
39%
39%
36%
36%
29%
6%
0
20
40
A digital workplace with automation delivers a greater level of user productivity, at a lower overall operating cost: a win-win. When it comes to the three guiding principles for digital workplace strategy success, automation management plays a key role: People Centricity – Automation management, built on a highly flexible framework, empowers organizations to deliver and manage all related UC, collaboration, and productivity services to enable their staff to function effectively. Access to these tools needs to be as easy and intuitive as possible, and staff now expect a consistent positive experience, in order to stay motivated and productive. This is key in retaining employees.
A digital workplace management platform provides a central point of control over the whole environment, to make it faster (i.e. often by an order of magnitude), easier (i.e. lower-cost, automation or non-technical administrators can take ownership of simple tasks), and more repeatable (i.e. far less risk of human errors) to execute any given task, respond to any given problem, or scale to support new services or higher headcount. With a digital workplace management platform, your digital workplace can be fully flexible, agile, and customizable with a centralized management view across the entire organization. Role-based access control means that the central IT team can control everything (design, asset limits, etc.), but individual business units – or agencies – can retain full autonomy for the day-to-day management of their environment.
06
Location Independence – Today’s digital workplace frees staff to work from any location, accessing the same set of UC & collaboration tools no matter where they connect. At the heart of a successful digital workplace management strategy are the automation tools that empower organizations to measure staff productivity, track service adoption and in the process understand staff behaviors, and access related reports to better understand organizational trends.
Resilient Delivery – Without automation tools it would be
impossible to ensure the secure and resilient delivery and management of an intelligent composable business model. Automation management gives the agility organizations need to access and understand business data and respond quickly, addressing any problems as they arise.
3 TOP
Things to include in your digital workplace strategy
Automation: AI-driven, human-centric orchestration
Agility: policy-driven flexibility at scale
Automation is the foundation of the digital workplace, extending from routine administration to AI-driven orchestration and intent-based workflows. Enterprises are increasingly using AI agents, machine learning, and event-driven automation to reduce manual effort and accelerate service delivery.
Modern digital workplaces must support dynamic work models - hybrid, remote, frontline, and AI-driven - while enforcing consistent governance. Agility today is delivered through composable architectures, APIs, and self-service models that allow organizations to adapt rapidly without compromising control.
Integration: unified control and data planes
Seamless integration across collaboration platforms, identity systems, security tools, and business applications is essential. A unified control plane enables centralized management, while a data plane provides real-time visibility into performance, experience, and compliance.
Final thoughts
A single-vendor strategy is rarely optimal. It limits flexibility, reduces negotiation power, and may eventually diverge from evolving business needs. A well-designed, multi-vendor approach—focused on best-of-breed technologies—offers agility, resilience, and access to the tools that best support your digital workplace strategy. The UC landscape has transformed at unprecedented speed. Hybrid and distributed work are now the default, and enterprises need intelligent automation, real-time insights, and robust governance to manage change safely and efficiently. Organizations that combine an agile architecture with automation, analytics, and cross- platform integration are best positioned to respond quickly to business demands while minimizing risk and maintaining a seamless user experience.
At VOSS, we bring automation, intelligence, and insight together to help you boost employee productivity, optimize costs, and drive business growth. VOSS provides a single point of control across your UC, collaboration, and contact center environments - giving you the visibility, governance, and automation needed to maximize the value of your communications infrastructure.
email | info@voss-solutions.com
phone | +1 469 206 0441
website | voss-solutions.com
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