Take the first step towards a successful migration to Microsoft Teams Phone with VOSS.
VOSS Discover: The first step towards a successful migration to Microsoft Teams Phone
VOSS DISCOVER
Unlock the benefits of bringing enterprise telephony to Microsoft Teams. VOSS works with organizations to shine a light on existing PBX services, and to build a better foundation and readiness for the migration journey to Microsoft Teams Phone. The work is conducted by experienced VOSS engineers who team with you to take an extract from the current PBX, analyze, and then report back. The work is supported by VOSS tooling that automates this process and provides data management and navigation for the discovery process.
With over 320 million monthly active users on Microsoft Teams, organizations are clearly taking advantage of the cloud platform to facilitate agile working, seamless collaboration, and productivity gains. As existing PBX systems come up for support renewal and hardware end of life, organizations are now turning their attention to consolidating traditional telephony services in the cloud, and onto the Microsoft Teams platform. The benefits are significant, but the transformation journey itself requires careful planning and that in turn needs a good undertsanding of the services running on the current PBX system. The discovery process is challenging: PBX systems by nature are opaque, require techncial skills to extract data, and have been configured by experts and over many years.
Benefits of Discover
Remove the blindfolds: Discover inventory on users, devices, licensing, and numbers.
Identify feature gaps: Understand migration risks ahead of time.
Incorporate best practice: Based on feedback from similar migration projects.
Clean structure : Reduce costs and clutter by cleaning and trimming the existing configuration.
Fast results: Get a first view available within weeks, to assist with early planning, budgeting, and resourcing.
VOSS experts: Delivered by a team of VOSS engineers with a track record in PBX systems and complex migration projects.
Secure: Non-intrusive and secure, with the analysis conducted on an offline export from the PBX.
Robust data management: Supported by tooling, automation, and a SQL database to cope with complex and large scale PBX estates.
Flexibility: Cater for a wide range of business- specific migration scenarios and requirements.
VOSS DISCOVER
VOSS Discover projects are designed to assist customers with the planning, budgeting, and readiness for migrating an existing PBX telephony system to Microsoft Teams Phone, providing:
A summary of the general PBX set-up and configuration
Insight into inventory (users, services, numbers, devices)
Migration considerations and feature gaps ahead of time
Best practice from similar projects to avoid unnecessary mistakes
Cleaning to trim unnecessary configuration and clutter
Each VOSS Discover project takes 4-6 weeks to complete.
A Migration Readiness Report based on data extracted and covering PBX configuration, inventory, and migration ‘gap’ traffic-light analysis. ▪ A Line Usage Report indicating numbers in use or those that can be trimmed to reduce clutter and costs as part of migration planning. ▪ Best practice and advice on approaching migration planning based on experience from recent projects. ▪ A two-hour workshop to review findings. ▪ Support for ad-hoc queries resulting from the workshop review and/or specific business questions. ▪
DELIVERABLES
VOSS DISCOVER
Introduction
PBX inventory
User information ▪ Line information ▪ Organizational ▪
System details ▪ Dashboard ▪
PBX configuration Migration summary ▪ Licensing ▪ Commentary ▪
Device information
Summary ▪ Breakdown ▪
Groups Call routing
Migration planning
TOPICS REVIEWED
Checklist ▪ Action plan ▪
Migration factors (traffic lights)
Each VOSS Discover project consists of a work package led by VOSS technical engineers who have experience in discovery and migration projects. The project is supported by VOSS Discover tooling – an engine for data extraction, analysis, and management (SQL). The project is not disruptive to the normal operation of the existing PBX system and is completed from analysis of a recent PBX backup file or similar (no live connection is required). Every VOSS Discover project is supported by a project manager, weekly meetings, and qualified technical migration engineers. The following options are available to provide a deep discovery on existing PBX configurations. Select from these options: Dial plan design for Microsoft Teams: Review of existing dial plan configuration plus guidelines on mapping and configuring on Microsoft Teams Phone. Cost analytics: Auditing and tracking of key cost streams related to usage, licensing, capacity on existing PBX and related infrastructure, with view to saving cost. Supported with dashboards and scheduled reports. Dynamic discovery (Cisco): Discovery and over-build of the PBX platform to provide an intuitive and single portal into the existing configuration with regular syncs.
HOW IT WORKS
OPTIONS
Contact VOSS for further details on the above.
VOSS DISCOVER
As part of or as an extension to the VOSS Discover project, the following capabilities can also be incorporated: Integration with and audit of cloud platforms such as Microsoft Teams and Cisco Webex – analyzing users, licensing, and related policies and controls ▪ Data cleaning and preparation into loader sheets, for bulk transfer and migration of users into cloud platforms, leveraging native tools or bulk facilities (for example, Microsoft PowerShell) ▪ Automation with data mapping, transformation (rules) and batch loading (audit logging) too streamline the migration of users and related configuration into cloud collaboration platforms. ▪
ADVANCED TOPICS
The VOSS Discover process is conducted on a backup or extract from the existing PBX so as not to intrude on the live service. Supplementary data for usage, number ranges and location information are also blended into the dataset to provide a complete and rounded audit.
SOURCE(S)
Cisco CUCM, Avaya CM, or Microsoft Skype for Business Server (contact VOSS for the complete list of systems supported).
PBX
VOSS DISCOVER
Taking the hard work out of discovery Each VOSS Discover project is supported by VOSS automation tooling: VOSS Discover. The tool includes advanced capabilities to extract data from PBX systems, audit, and analyze. Data within the tool is managed in a data-set specific to each project, at scale, with the ability to easily navigate and build relationships throughout the data. Access to the tool is controlled through role based access controls, with data never having to leave the tool for analysis.
The tool provides:
Rapid ingest of PBX data (normalization) ▪ Data audit, navigation, and building relationships ▪ Ability to easily transact ad-hoc queries ▪ In-built reporting into a variety of formats (PDF, Excel) ▪ Data handling at scale through data-sets managed in internal SQL datastore ▪ Batch data preparation (for migration) ▪ Access controls against projects (roles) for team members ▪
This screenshot shows the VOSS Discover landing page and multi-project support
Data manipulation within the tool
VOSS DISCOVER Migration readiness report example
The following illustrates a migration readiness report prepared for a Cisco Call Manager.
PBX type and software versions Versions
Summary dashboard information covering inventory, licensing, and migration factors Dashboard Best practice advice on approaching a Microsoft Teams Phone migration project Best practice
Full PBX configuration details, inventory, numbering, and device information Full configuration details
Call Routing details
With traffic lights and feature mapping to Microsoft Teams Phone Migration readiness
VOSS DISCOVER Migration readiness report example
This illustration shows discovery of the existing PBX inventory:
Showing feature mapping to Microsoft Teams Phone:
VOSS DISCOVER
Getting started To run a discovery project with VOSS, you will need the following:
A stakeholder during the process, who can work alongside the VOSS project manager A stakeholder/sponsor is required to oversee and own the process from the customer side.
An export from existing PBX Produce an export from the existing PBX along with any other reports such as call CDRs/reports and number ranges.
Access to personnel during the assessment During the planning workshop, we will require attendance of stakeholders, telephony, cloud and infrastructure teams.
Completed questionaire Contains questions about the environment, plans, requirements and infrastructure.
THE VOSS SUITE
At VOSS, we empower our customers to reduce operational costs, improve service reliability, strengthen governance and data protection, and adapt their digital workplace as business models, employee expectations, and organizational requirements evolve.
The VOSS platform is the foundation of our product suite. Each product - from automation to monitoring and analytics - is built on the same consistent framework, providing a common set of tools, data, and integrations across your digital workplace. The platform unifies four essential capabilities in a single architecture- automation, monitoring, analytics, and AI- offering a unified foundation for managing complex enterprise environments. By integrating with core business systems and collaboration platforms, VOSS enables you to automate operational workflows, enforce governance, and gain real-time visibility into performance and across employees, devices, and infrastructure.
VOSS Migrate automates the extraction, transformation, validation, and loading of users, devices, and collaboration data, reducing the risk, cost, and complexity of any large-scale migration or platform change. VOSS Discover provides a comprehensive inventory and analysis of your collaboration and digital workplace tools, enabling you to understand your current environment, identify inefficiencies, and plan transformations with precision.
Find out more about products that solve real-world challenges in your organization.
voss-solutions.com info@voss-solutions.com
+1 469 206 0441
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