Maximize the performance and resilience of your Avaya UC and contact center environment with VSM - Powered by Virsae, delivering real-time monitoring, intelligent analytics, and proactive issue resolution from a secure cloud platform.
VOSS for Avaya
Proactive monitoring and assurance for Avaya UC and contact center
Maximize the performance and resilience of your Avaya UC and contact center environment with VSM - Powered by Virsae, delivering real-time monitoring, intelligent analytics, and proactive issue resolution from a secure cloud platform.
For organizations that depend on Avaya to power critical customer and employee interactions, maintaining uptime, performance, and visibility is essential. VSM is a cloud-based monitoring and analytics platform purpose-built for Avaya estates, providing end-to-end oversight across call control, endpoints, gateways, SBCs, and contact center applications. Designed around ITIL best practices, VSM delivers real-time health monitoring, quality assurance, and proactive incident detection. Processing billions of data intelligence. With AI-assisted analysis and continuous monitoring, you can resolve issues faster, protect service quality, and prevent disruption before it impacts your business. points each month; it transforms operational data into actionable
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V S M
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Providing full stack visibility
VSM and VSM-E combine technical analytics with remote network and environment analytics, to provide full stack end-to-end visibility of the hybrid workplace.
SBC
Technical analytics
XCaaS
Full stack, end- to-end CX & UX analytics with VSM and VSM-E
Remote network analytics
ISP
VSM-E
Remote environment analytics
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Key benefits and value
Improve service quality with real‑time dashboards and voice quality intelligence ▪ Accelerate troubleshooting using deep diagnostics, SIP ladder traces, and historic performance data ▪ Enhance operational control with capacity insights, configuration management, and change tracking ▪ Increase uptime through proactive detection and automated remediation ▪
Improve voice and customer experience with real‑time quality insights ▪
Reduce operational workload via intelligent workflows and AI ▪
Enhance security posture through SIP‑layer visibility and ML‑driven analysis ▪
Optimize planning through capacity forecasting and detailed reporting ▪
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Real-time service desk monitoring
Real-time dashboards for Avaya UC and contact center
VSM’s real‑time dashboards provide instant visibility of thousands of live data points streamed from Avaya systems. Dashboards are configurable and correlate health and performance across key components, helping engineers rapidly identify and diagnose issues across the entire Avaya stack. Dashboards present Red/Amber/Green (RAG) indicators and highlight dependencies between interconnected Avaya applications, significantly reducing time to repair.
Comprehensive voice quality management
Voice Quality Manager (VQM) delivers deep insight into audio clarity and network behavior affecting call quality. VSM monitors mean opinion scores, packet performance, and call stream statistics, enabling teams to identify jitter, latency, or network congestion issues impacting Avaya voice services. Capabilities include a real‑time overview of poor/satisfactory/ good quality streams, detailed visibility of every active call including leg‑by‑leg analysis, and historic MOS distribution and trends.
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System health and Avaya application monitoring
VSM provides a growing range of system health dashlets across major Avaya applications and infrastructure elements, such as Communication Manager, Session Manager, Session Border Controllers, Call Management System (CMS), Media Gateways, Contact Recorder, and IP Office. These views provide immediate insight into performance and faults across the Avaya estate.
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Availability management and intelligent incident response
Multi-layered monitoring approach
Availability Manager performs continuous, multi‑layer monitoring to detect issues early and prevent service degradation: passive monitoring via SNMP traps; active monitoring via SNMP queries, ping tests, syslog, CLI commands, and alarm logs; and proactive monitoring using event correlation, pattern recognition, and predictive insights from VQM and historical behavior. This ensures issues are identified regardless of where they originate; application, network, device, or protocol level.
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Alerts and escalation Incidents requiring human intervention are escalated to the appropriate personnel via configurable callout lists, with notifications delivered by email, SMS, or API. Escalation flows ensure critical issues reach the right engineer if the first recipient is unavailable. Automated incident detection and remediation When incidents are detected, VSM automatically collects diagnostics, compares characteristics against its knowledge base, and can initiate predefined workflows. VSM’s AI engine can autonomously clear up many incidents, to reduce operation al load and improve uptime. SIP Tracer for deep diagnostics SIP Tracer stores SIP signaling for 13 months, presenting sessions in ladder‑diagram format. Engineers can reconstruct historic events and diagnose complex or intermittent issues across Avaya Session Manager and SBC environments.
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Analytics, reporting and operational governance
VSM automatically collects configuration data from Avaya systems and updates its CMDB every 12 hours, maintaining accurate visibility of device and application configurations, serial numbers, IPs, MAC addresses, and dependencies between components. Configuration changes are tracked to accelerate troubleshooting and change assessment. Capacity Manager provides 30+ analytical reports covering utilization and performance across Avaya UC and CC infrastructure - including processor and memory usage, media resource utilization, SIP sessions, and signaling behavior, trunk group usage and trends, bandwidth consumption, application usage, and license consumption. These insights support capacity optimization, procurement planning, and right‑sizing.
Capacity Manager
Configuration Manager and CMDB
Continuity Manager provides off‑site backup of mission‑critical Avaya system files using standard protocols (TFTP, FTP, SFTP, SCP, UUCP). Items such as databases, OS files, licenses, and security files are retained for up to 12 months, with reports verifying recoverability.
Continuity Manager
The ITIL‑based Change Manager records change windows, logs executed commands, and captures user, IP address, old value, and new value, archiving change artefacts for audit and recovery.
Change Manager
back
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Full stack operational insight FOR AVAYA UC AND CC
Avaya MPC
VSM Powered by Virsae
WWW
SBC /
NOC / Service Desk
VSM-E
Event Alerting / Remote Access
Realtime Management
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Security, remote worker analytics and summary
Security Manager Security Manager delivers real‑time threat monitoring across Avaya SBCs, identifying suspicious traffic
patterns, failed registrations, blocked calls, and security anomalies via SIP response
summary dashboards. Machine learning highlights deviations from normal behavior, helping teams quickly identify attacks, misconfigurations, or emerging issues. Network Scan identifies active devices, open ports, and insecure configurations within defined IP ranges. Remote worker insights (VSM-E) VSM-E extends visibility to remote users by collecting workstation telemetry, Wi‑Fi and network performance (speed, latency, signal quality), and headset analytics (boom position, background noise, audio exposure, firmware status). Room analytics help improve the working environment for agents and knowledge workers.
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Now there's nothing standing in the way of flawless enterprise communication
VOSS empowers the world’s largest organizations to master enterprise communications, managing over 10 million users and devices globally. From frictionless onboarding and automated admin to actionable analytics and performance optimization, our solutions cover the entire digital workspace lifecycle. Simplify operations, boost security, and scale with confidence using VOSS. Leverage cutting-edge automation, intelligent segmentation, and real-time insights to eliminate inefficiencies and supercharge your team’s productivity.
Ready to transform your digital workplace? Contact us today!
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