Unlock a global viewpoint with local issue resolution and take control of your digital workplace with full stack observability with VOSS.
Full stack observability in the digital workplace - A Microsoft use case
FULL STACK OBSERVABILITY
Unlock a global viewpoint with local issue resolution - Take control with full stack observability.
User expectations for collaboration solutions are high, and responsibility falls on the IT team to deliver, and ensure everything operates as expected; both globally and locally. The collaboration solution itself is multi- faceted. Increasingly, the core of the solution is unified around a single cloud platform, such as Microsoft Teams or Cisco Webex, to provide calling, video, chat, meetings, and document sharing. In practice that core is always supplemented to make up the complete solution, including numerous other components within the corporate network, the Internet, and home networks for employees working remotely. VOSS Full Stack Observability (FSO) can help. It allows you to meet the challenge to manage, monitor, and control your digital workplace, while ensuring that the entire collaboration solution continues to deliver the uninterrupted benefits it has promised.
Corporate organizations are fully invested in collaboration solutions that provide the foundation for dispersed workers to operate across sites, remotely, and in different regions. These solutions fuel productivity within the organization and facilitate external communication with partners, suppliers, and customers.
What are the core principles of VOSS FSO?
Deliver a dynamic single viewpoint across the whole UC network ▪ Analyze and improve user experience and adoption ▪ Track and measure service availability against agreed SLAs ▪ Significantly reduce time to identify and resolve problems ▪ Provide business analytics and information for action ▪ Reduce complexity, cost of ownership, and demand on resources ▪
What challenges does VOSS FSO address?
Tool sprawl – different teams using a multitude of different tools ▪ Diversity and complexity – multi-vendor, multi-component solutions ▪ Globalization – exposing the need for local monitoring for local issue resolution ▪ Reliance – critical IT systems raising the priority and visibility to get this right ▪ Move to the cloud – putting major parts of the solution seemingly ‘out-of-reach’ ▪
The future of monitoring lies in telling not just whether our systems are up or down. It should also inform us how our model and reasoning components are behaving, how they're performing over time and how they affect user experiences.
Forbes
Observability for AI-powered applications
The value of VOSS FSO
Fast resolution of problems
Single point of control
A single global view of performance and availability at a service level with the ability to drill into detail around specific components and locations.
Near real-time capture and correlation of data with alerting and classification to remove data noise and identify problem issues quickly. Includes a self- healing capability to automate corrective action in response to a failure condition.
Real-time dashboards
Comprehensive diagnotics
Clear dashboards to track, trend, and display service information, which is interpreted and displayed on selectable chart formats and in a common language, providing insight to drive action and improvement.
Details all aspects of UC, from a top level call down to specific items such as protocols, codecs, Wi-Fi, and headsets in use.
Unifies fragmented data
Proactive (synthetic) testing
Automated service testing across the corporate network, internet, and cloud applications, to patrol and test the digital experience and simulate user activity. And means you don’t have to wait for an issue to manifest itself.
Traditionally fragmented data from different components and in different formats are brought together into a single platform, where analytics can be applied to unlock data value and inform decision making.
Flexible 'full stack' cover
Regular reporting
Complete flexibility to probe and capture data and alerting from multiple components in the collaboration stack: Multi- vendor, end -to-end, top-to- bottom, providing full visibility across the solution.
Scheduled reports give insight into critical topics such as service availability and SLAs.
SAMPLE DASHBOARDS
Maintaining control The following screenshots are taken from VOSS. They illustrate how your dashboards will enable you to track, trend, and display service information, providing actionable intelligence to drive improvement.
Microsoft Experience overview
Tracking user activity across days of the week
Monitoring call quality over different time periods
VOSS with full stack observability
VOSS optimizes collaboration environments by enhancing user experience, providing real-time monitoring and resolution, and empowering informed decision- making through comprehensive business analytics. These capabilities support organizations in improving digital experience and facilitating successful digital transformations. A central dashboard and reporting mechanism are supported by a flexible data acquisition engine that collects, correlates, and alerts on service conditions.
Role-based action control
Remote
Clients
DASHBOARDS
Legacy systems
Drill down ▪ Trending ▪ History ▪
Flexible data acquisition
Network infrastructure
Critical Servers
Cloud
REPORTING
Cloud internet
Operator Services
Formats ▪ Schedule ▪
Rules/logic ▪ Response procedures ▪ Notification - internally ▪ Integration - systems ▪ ALERTS
Applications
Mobile
Data collection, correlation, monitoring, and alerting
Data center
On-site
The central dashboard and reporting cover:
Alerting and notifications ▪ Usage and adoption ▪ Performance and service monitoring ▪ Diagnostics ▪ User and device inventory ▪
Synthetic testing against cloud platforms and applications ▪ Network observability – performance monitoring in building networks ▪ Netflow - monitoring IP trafficflows ▪
FEATURE DESCRIPTION
VOSS Full Stack Observability
Visualize information on easy-to-understand dashboards, highlighting key information, trends, and points of note. Utilize various chart types (pie, column/bar, line/area, scatter, geo-map, heat-map, chord, funnel, gauge), color palettes, and tables for detailed information.
Single point of control to review service performance using dashboards
Start at the dashboard’s top level, then filter and drill into an office, department, or specific user to access more detail. View top level charts and summaries, down to individual usage records.
Drill down reporting to get to the detail
Alerting on service affecting conditions
Attach logic and rules to service conditions, driving the display of alerts on the dashboard, external notifications, and reporting into external (NOC) systems.
Tune existing dashboards and reports with complete flexibility to suit specific business roles and requirements and create new dashboards and reports for specific needs.
Adapt to your business requirements
Build and schedule reports for regular distribution and review. Formats – Excel, PDF, JSON ▪ Distribution – Email, SFTP, download (in application) ▪
Scheduled reporting to keep informed
Follow user activity across meetings, calling and chat, monitoring user experience, performance, and quality, and reporting on quality impacting factors such as jitter, latency, and packet loss.
Gather insight into user activity, experience, and call quality
FEATURE DESCRIPTION
VOSS Full Stack Observability
Collect, process, and consolidate data at scale from a variety of sources, on- premises and in the cloud, along with business logic, to present information on dashboards and reports, over user-selectable time periods, for review and action:
Major cloud platforms – Microsoft, Webex, Genesys ▪ Major PBX on-premises systems - including Cisco and Avaya ▪ Infrastructure - SBCs including AudioCodes, Oracle and Ribbon ▪ Critical Servers – running key applications ▪
Flexible data acquisition from a range of UC components
Ancillary data from file input, SQL data sources, log files.
Use various probes to monitor and check the health of critical UC components, such as collecting performance data from infrastructure devices, meeting rooms, and critical servers hosting applications.
Track the status and health of critical UC components
Collect information from key components in corporate networks, alerting on packet discard, bitrate, and QoS configuration issues, to assist in identifying and resolving issues early with UC traffic. Drill down into individual sites and specific problem areas. Use synthetic automated testing to proactively monitor cloud applications, including Microsoft 365 and Teams, simulating user experience, and reporting back on dashboards. Tests illustrate hop by hop paths, latency, jitter, and packet loss, providing visibility into pathways across the Internet and into cloud applications. Create automated processes, ranging from alerting, collecting additional data, and performing troubleshooting, to taking steps to resolve an issue automatically. Once an issue is identified or a known data pattern is flagged, initiate automated remedial action to resolve the issue swiftly.
Measure site by site network performance in response to sensitive voice and video traffic
Proactively monitor cloud applications and resources
Fast track and automate the resolution of issues
Use defined roles and permissions to control access to dashboards and features, aligning access to specific administrator personas.
Control access
Delivered as a subscription service by VOSS (VOSS Cloud) ▪ Available for deployment in data center or private cloud ▪
Flexible deployment options
THE VOSS SUITE
At VOSS, we empower our customers to reduce operational costs, improve service reliability, strengthen governance and data protection, and adapt their digital workplace as business models, employee expectations, and organizational requirements evolve.
The VOSS platform is the foundation of our product suite. Each product - from automation to monitoring and analytics - is built on the same consistent framework, providing a common set of tools, data, and integrations across your digital workplace. The platform unifies four essential capabilities in a single architecture- automation, monitoring, analytics, and AI- offering a unified foundation for managing complex enterprise environments. By integrating with core business systems and collaboration platforms, VOSS enables you to automate operational workflows, enforce governance, and gain real-time visibility into performance and across employees, devices, and infrastructure.
VOSS Discover provides a comprehensive inventory and analysis of your collaboration and digital workplace tools, enabling you to understand your current environment, identify inefficiencies, and plan transformations with precision.
VOSS Migrate automates the extraction, transformation, validation, and loading of users, devices, and collaboration data, reducing the risk, cost, and complexity of any large-scale migration or platform change.
Find out more about products that solve real-world challenges in your organization.
The value of VOSS
At VOSS, we combine advanced automation and intelligent insights to help you boost employee productivity, optimize costs, and drive business growth. VOSS provides a single point of control and visibility across your UC, collaboration, and contact center platforms - enabling you to maximize the value of your communications ecosystem.
voss-solutions.com info@voss-solutions.com
+1 469 206 0441
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